Last Updated: [16/03/2025]
At MovingToEU.com, operated by THE BETTERSELF COMPANY LTD, we provide digital products and services, including downloadable content, guides, and consulting materials. Due to the nature of our digital products, we maintain a strict no-refund policy.
1. No Refunds for Digital Products
As our products are instantly accessible and downloadable, we do not offer refunds, cancellations, or returns after a purchase is made. This is in accordance with UK and EU consumer laws, which state that digital content is non-refundable once the download or access has begun, provided that the customer agrees to waive their right to withdraw before downloading.
By purchasing from MovingToEU.com, you acknowledge that:
• You expressly consent to receiving immediate access to the digital product.
• You waive your right to a 14-day withdrawal period under UK and EU law.
• You understand that refunds are not possible once access to the digital content has been granted.
2. Exceptions to the No-Refund Policy
A refund may only be considered in the following rare cases:
• Duplicate Purchases: If you accidentally purchase the same digital product twice, you may contact us for a resolution.
• Technical Issues: If you are unable to access the purchased digital product due to a technical issue on our end, we will assist in resolving the issue. If the issue cannot be resolved, a refund may be considered.
• Failure to Deliver: If, for any reason, the digital product is not provided after purchase and we cannot resolve the issue, a refund may be issued.
Requests for refunds in these cases must be made within 7 days of purchase and submitted to info@better-self.co.
3. Chargeback and Fraud Prevention
We take fraudulent refund claims and chargebacks seriously. If an unauthorized chargeback is initiated without valid grounds, we reserve the right to:
• Provide proof of product access and purchase to the payment provider.
• Ban the customer from future purchases.
• Take legal action if necessary.
4. Consumer Protection & Legal Compliance
We comply with UK and EU consumer protection laws, which distinguish digital content from physical goods. Under UK and EU laws, you typically have a 14-day right to cancel purchases. However, this right does not apply once a customer agrees to immediate access and downloads the digital content.
By purchasing from MovingToEU.com, you explicitly agree to:
• Immediate access to digital content.
• Waiving your right to withdrawal under the UK Consumer Rights Act 2015 and EU Consumer Rights Directive 2011/83/EU.
5. Contact Information
For any questions regarding this policy, please contact us at:
THE BETTERSELF COMPANY LTD
Company Number: 13497498
UTR Number: 82870 28065
Address: 128 City Road, London, EC1V2NX, United Kingdom
Email: info@better-self.co