Privacy Policy - Moving to EU Made Simple

Privacy Policy
Last Updated: 09/03/2025
Welcome to MovingToEU.com, operated by THE BETTERSELF COMPANY LTD (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website.

1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number.
Account Details: Username, password, and preferences.
Usage Data: IP address, browser type, device information, and website interactions.
Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

2. How We Use Your Information
We use your information for the following purposes:
To provide and improve our services.
To communicate with you regarding updates, newsletters, and marketing materials.
To analyze and improve website functionality and user experience.
To comply with legal obligations and protect our rights.

3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
Service providers that help us operate the website (e.g., hosting providers, analytics services).
Legal authorities if required by law or to protect our rights.
Third-party partners for marketing purposes with your consent.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can manage cookie preferences through your browser settings.

5. Data Security
We take appropriate security measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the following rights:
Access your personal data.
Request correction or deletion of your data.
Object to data processing.
Withdraw consent for marketing communications.
To exercise these rights, contact us at info@better-self.co.

7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

8. International Data Transfers
Your data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We ensure adequate data protection measures are in place.

9. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
THE BETTERSELF COMPANY LTD
Company Number: 13497498
UTR Number: 82870 28065
Address: 128 City Road, London, EC1V2NX, United Kingdom
Email: info@better-self.co, info@movingtoeu.com

10. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

By using our website, you agree to this Privacy Policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Return and Refund Policy

Last Updated: [16/03/2025]

At MovingToEU.com, operated by THE BETTERSELF COMPANY LTD, we provide digital products and services, including downloadable content, guides, and consulting materials. Due to the nature of our digital products, we maintain a strict no-refund policy.

1. No Refunds for Digital Products

As our products are instantly accessible and downloadable, we do not offer refunds, cancellations, or returns after a purchase is made. This is in accordance with UK and EU consumer laws, which state that digital content is non-refundable once the download or access has begun, provided that the customer agrees to waive their right to withdraw before downloading.

By purchasing from MovingToEU.com, you acknowledge that:

• You expressly consent to receiving immediate access to the digital product.

• You waive your right to a 14-day withdrawal period under UK and EU law.

• You understand that refunds are not possible once access to the digital content has been granted.

2. Exceptions to the No-Refund Policy

A refund may only be considered in the following rare cases:

• Duplicate Purchases: If you accidentally purchase the same digital product twice, you may contact us for a resolution.

• Technical Issues: If you are unable to access the purchased digital product due to a technical issue on our end, we will assist in resolving the issue. If the issue cannot be resolved, a refund may be considered.

• Failure to Deliver: If, for any reason, the digital product is not provided after purchase and we cannot resolve the issue, a refund may be issued.

Requests for refunds in these cases must be made within 7 days of purchase and submitted to info@better-self.co.

3. Chargeback and Fraud Prevention

We take fraudulent refund claims and chargebacks seriously. If an unauthorized chargeback is initiated without valid grounds, we reserve the right to:

• Provide proof of product access and purchase to the payment provider.

• Ban the customer from future purchases.

• Take legal action if necessary.

4. Consumer Protection & Legal Compliance

We comply with UK and EU consumer protection laws, which distinguish digital content from physical goods. Under UK and EU laws, you typically have a 14-day right to cancel purchases. However, this right does not apply once a customer agrees to immediate access and downloads the digital content.

By purchasing from MovingToEU.com, you explicitly agree to:

• Immediate access to digital content.

• Waiving your right to withdrawal under the UK Consumer Rights Act 2015 and EU Consumer Rights Directive 2011/83/EU.

5. Contact Information

For any questions regarding this policy, please contact us at:

THE BETTERSELF COMPANY LTD

Company Number: 13497498

UTR Number: 82870 28065

Address: 128 City Road, London, EC1V2NX, United Kingdom

Email: info@better-self.co